delivery & returns

Shipping Locations

International shipping is available to most locations; however, some restrictions may apply due to local regulations. If in doubt, please contact us at general@terrestrialequipment.com 

Processing Times

• Orders are processed within five business days of payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options and Delivery Times

We rely on third party carriers, and only charge customers what they charge us. Please refer to the options listed in the checkout process, which are subject to change based on your location.

Note: Delivery times are estimated and may vary due to factors beyond our control, such as customs delays or carrier issues.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your delivery.

Customs and Duties (For International Orders)

For international deliveries, customs or import duties may apply. These charges are determined by your local customs authority and are the responsibility of the customer.

Please Note: Customs clearance may cause delivery delays that are beyond our control.

Returns & Warranty

We guarantee our product to be free of defects in workmanship and materials for the lifetime of the product. If you have any problems with the product, please contact us and we will do our best to make it right, whether that means repairing or replacing the item(s).

However - we are NOT a free gear rental service. Please do not order products from us with the intention of returning them. Unless there is something wrong with what you ordered, it is yours forever.

Questions?

For any inquiries regarding shipping or delivery, please contact us at:

general@terrestrialequipment.com